​We work with international suppliers from the United States, Europe, and Asia to ensure the best prices and quality! Our suppliers ship your product directly from the factory to you. The delivery timeframe is between 10 and 25 business days. Please note that if customs delays occur and the package is held, the time spent waiting for clearance does not count toward the delivery timeframe. We carefully select suppliers who prioritize fast shipping times alongside price and quality. If the stipulated timeframe has passed, we recommend contacting the postal service to inquire about the reason for the delay. If the postal service does not have your order, please contact us immediately so we can check with our suppliers. If a logistics issue with your order is confirmed, we will issue a FULL refund for your purchase immediately following the verification process. Your purchase tracking code will be sent via email within 5 to 10 business days of order confirmation. If you placed your order using the *Boleto Bancário* (bank slip) option, the time between payment and bank processing can take up to 5 business days.